All custom manufactured orders are not able to be returned or refunded unless found to be defective. (Please refer to our Product Page Warranty Info)
If an order is returned to us due to the inability of the shipper to locate you at the provided address, after reasonable effort, the order is treated as a no fault return in this instance. Please check that all data in the ordering process is accurate and up to date. If an item is returned to us by the shipper in this case, we will credit you less our return shipping costs and any extra costs levied by the shipper.
Defective merchandise may be returned within five (5) days of receipt after receiving a Return Authorization. Any defective product, which is still in its like-new condition, will be exchanged. All merchandise defects will be verified by our returns department, and must be confirmed prior to shipping a replacement. If for some reason a replacement is not available, we will credit you for the original price paid for the product.
This return policy does not apply to special orders, gift certificates, or any non-defective products once used. This includes but is not limited to custom manufactured orders to customer specifications, sizing, and any other items, “made to order”. No refunds will be given and sales are final.